Both locations open daily 11am to 7pm
Ottawa Public Health has issued a mandate that all individuals entering an indoor public space must wear a mask or other face covering. For the health and safety of our staff and you, our customers, we have masks available at the door FREE (with any purchase). Additional masks available for $1/each.
Pick Up Now & Same/Next Day Ship-To-Store
Looking to save time? If everything in your cart is available in stock at either location, you can select Pick Up Now to have your order packed within an hour. If you require it sooner, please give us a call at 613-600-1855 so we can pack your order immediately.
Please note our new hours at both locations:
Monday to Sunday - 11am to 7pm
Monday to Sunday - 11am to 7pm
Yes. All regular forms of payment are available, including cash, debit, and all major credit cards (including Amex!)
Yes! If all the products in your order are in stock you can place a Pick Up Now order to have your order packed as soon as possible.
Orders that require an inventory transfer (ship-to-store orders) received before 2pm will be made available for pickup same day after 5pm. We will call to notify you when your order is available for pickup.
If you have any trouble at all ordering, finding products, or anything else related to the website, we are here to help! Please send us a message through the Facebook Messenger button at the bottom of the page or call us at 613-600-1855 to speak with someone who can help walk you through the process.
Please make sure you have a phone number in the customer information provided before moving to the shipping options. We use this number to contact you to provide a scheduled pickup time slot.
We are still working on improving the products menu and adding details to the product listings, but if you are looking for something specific the easiest way is usually to use the search function for one word you know is part of the product name.
If you are still having trouble please send us a message via the Messenger bubble at the bottom of the page, or give us a call at 613-600-1855.
While we can't talk face-to-face, we are still happily providing our signature Clear Sky experience any way we can! If you're looking to pick our brains for flavour suggestions or have any kind of questions about your device answered, please send us a message via the Messenger bubble below, or give us a call at 613-600-1855.
Shipping orders will be mailed within 3 business days of your order. Please be aware that Canada Post is currently experiencing very high volumes along with reduced distribution center capacity due to COVID-19 safety requirements. Packages that normally arrive within 1-2 business days may take 4-10 days to arrive, however this is beginning to improve as Canada Post has opened up weekend deliveries.
All orders are shipped with age verification as required by law. Any orders returned to us due to age-check issues will be subject to a 50% restocking fee. If you are underage in your province, do not order.
In order to work around the overloaded Ottawa distribution centers, Canada Post has begun moving some packages to the much larger Montreal distribution center for sorting. This is actually helping decrease delays so you can get your order sooner.
Returns and exchanges
All consumables including e-liquids, replacement coils, rebuilding supplies, batteries, etc are final sale.
Eligible hardware is covered by our in-house 30-day in-store exchange warranty. Any manufacturer-covered issues within the first 30 days are eligible for an immediate exchange for a brand new replacement or credit towards a different product.
After 30 days, we also handle all parts of the standard manufacturer's warranty coverage (usually 90 days). Simply return the product to us so we can arrange for warranty replacement. Once approved we will contact you to confirm the availability of a brand new replacement.
Non-warranty returns/exchanges only valid for products in brand new unused condition.
If you have found an error in your order, please call us or reply back to your order confirmation email so we can get things resolved as quickly as possible.
Please contact us by phone at 613-600-1855 or by replying to your order email so we can help evaluate your situation and work with you to remedy any problems.